Accessibility FAQs & Recruitment Information

Is there accessible public transport?

Twickenham Station is the nearest station to the stadium and after the recent upgrades it now has step free access from all platforms to street level.

https://www.southwesternrailway.com/travelling-with-us/at-the-station/twickenham

Are disabled parking bays available?

Disabled parking bays are available in the West Car Park, North perimeter road next to the send-out marquees and fanatics parking area next to gate A.  In the unlikely event these are not available, the Venue Operations team will provide parking within the stadium to blue badge holders.

How far are the bays for disabled people from the building?

These are located a good 100m from the stadium. Wheelchair users’ access via the south which is approximately 150m.  If an employee requires parking close to the office, this is provided via Venue Operations.

Do you have gender neutral toilets?

We don’t currently have gender neutral toilets but are planning to improve our offering as part of our next remodelling.

Do you have a multi-faith room?

We have a multi-faith room available for staff and we are planning to improve this room as part of our next remodelling.

Are there accessible toilets available for employees?

We have a number of accessible toilets in close proximity to the office.

Are all doors into the office automatic doors?

Yes all the doors into the office are either automatic or left open.

Are there hygiene products for people who menstruate in the accessible toilets?

There are sanitary bins and sanitary products available in accessible toilets from Sep 2022.

Are the units lowered in the kitchen and café?

The Westerly kitchen (inside the office next to the print room) has been lowered for wheelchair users.  However, the East side (next to the TryLine) has not.

Is there braille on the lift buttons?

Braille is only in a number of lifts (not within the office) but all buttons have raised numbers.

Do you have an evac chair that is accessible for employees?

Yes, and can equally be used for visitors, positioned locally for the office space users.

Is there an accessible fire alarm in the office?

Yes, we have call points that are accessible to raise an alarm throughout the office.

Can we provide personal evacuation plans?

Our Health, Safety and Environment manager personally conducts risk assessments and PEEPS for employees that require them.

What kind of lights do we have?

Low impact LED lights throughout the office.

Are there induction loops in meeting spaces?

We have induction loops in the main meeting room in the office and the reception areas but not available in all the meeting rooms.

Accessibility in recruitment

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, we are happy to support you.

This is not an exhaustive list, but examples of adjustments that we could provide, include:

• Accessibility support or adjustments to make you more physically comfortable or able during the interview
• Additional information about the interview location
• Communication support or adjustments. This could include receiving documents in an alternative format, putting subtitles our video calls or a British sign language interpreter
• Providing written copies of the questions either before or during the interview
• Allocating additional time to complete assessments or presentations during an interview.

You do not have to have a registered disability to ask for an adjustment. And if you do have a disability you don’t have to share that with us. If there is something in your life that creates a barrier in applying or attending a job interview, for example caring responsibilities or religious commitments, we are able to work with you flexibly to find a solution that works.

Our inclusive recruitment training provides guidance for interviewers about how to create an inclusive environment. We have encouraged all interviewers to consider the below options, but feel free to suggest or do any of them yourself at the start of the interview:

• Introducing yourselves with your pronouns
• Taking all the time you need to answer a question and write notes if it will help structure answers
• Online interviews can use closed captions. On Teams you can turn on Closed Captions by clicking the three dots on the top banner and it is just above the record button.
• Feel free to take a break if you need one and try not to worry about internet issues for online interviews – the interview can continue once internet has resumed.
• The panel will also need to take time after questions to finish taking notes
• You are welcome to turn your camera off at any point
• Feel free to ask interviewers to copy your interview question into the chat so you can read the question.